Our Quality Policy

Quality Policy

Informed Genomics Limited (IGL) is committed to the provision of a high quality, efficient, accurate and responsive analytical, diagnostic and advisory service. IGL will evolve, develop, and continue to offer a professional service which meets the needs and requirements of all its users.

It is the policy of IGL to maintain and manage an integrated and effective Quality Management System (QMS). The QMS shall integrate the company’s procedures, processes and resources and will be monitored and reviewed on a continual basis whilst ensuring continual quality improvement is adhered to in accordance with the requirements of ISO 15189:2012. (UKAS reference number: 22262).

IGL is committed to user satisfaction and the main goals of the company are:

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To comply with the ISO 15189:2012 standard whilst committing to good professional practice and conduct.
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To establish, monitor and review the company measurable quality objectives.

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To promote quality throughout the business and ensure all personnel are familiar with the quality policy and the QMS and all associated procedures.

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To ensure personnel are familiar with the roles and responsibilities of each department and individual within the company management system.
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To operate a healthy and safe working environment for staff and visitors, complying with statutory environmental and health and safety regulations.
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To identify and work with suppliers and partners who maintain a high level of quality assurance.

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To recruit, train, retain and develop all staff of all levels to achieve the standards required to provide a full and effective service to users.

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To procure and effectively maintain equipment and other resources needed for the provision of the service.

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To correctly handle specimens to ensure the correct performance of laboratory examinations.

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To report results of examinations in a timely, confidential, accurate and clinically useful manner.

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To ensure new and existing examination procedures are fit for purpose.

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To use internal and external quality assessment and participation in appropriate regional and national external quality assessment schemes (e.g., NEQAS).

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To perform regular audits of our internal processes.

Accreditation

Informed Genomics are accredited to ISO 15189:2012, our certificate of accreditation can be found here:

Complaints policy

Informed Genomics place service quality and patient satisfaction at the forefront of all our processes and are committed to continual learning and improvement of our services. If you need to raise a complaint please contact Estelle Williams, Quality Manager or Lauren Silcock, Clinical Laboratory Director at serviceimprovement@informedgenomics.com. Alternatively please use the Contact Us form on this website. All information will be treated as confidential and will be addressed using our Quality Management processes.