Quality Policy

It is the policy of Informed Genomics to maintain and manage an integrated and effective Management System, this System shall be documented, it will be monitored on a continual basis, and service continually improved in accordance with the requirements of ISO 15189 to its most current revision.

The main goals of the company quality related activities are as follows:


To establish, monitor and review the company quality objectives.


To promote quality throughout the business and communicate the quality policy and the roles and responsibilities of each department and individual within the company management system.


To offer an efficient and professional service to all our customers and be supportive and responsive to their requirements, and to also offer the correct examination as per the intended use.


To identify and work with suppliers and partners who maintain a high level of quality assurance.


To offer training to staff where training requirements are highlighted.


Informed Genomics are accredited to ISO 15189, the scope of accreditation can be found here:

Complaints policy

Informed Genomics place service quality and patient satisfaction at the forefront of all our processes and are committed to continual learning and improvement of our services. If you need to raise a complaint please contact Estelle Williams, Quality Manager or Lauren Silcock, Clinical Laboratory Director at serviceimprovement@informedgenomics.com. Alternatively please use the Contact Us form on this website. All information will be treated as confidential and will be addressed using our Quality Management processes.